Job Description

Do you enjoy motivating and managing teams? Do you love providing guests with exceptional service? We are looking for a dedicated Lounge Supervisor to assist our Lounge Manager Manager in all aspects of the daily operation and management of the restaurant including the responsibility for supervising and training team members, phenomenal guest relations and customer service, as well as assisting in banquet operations as needed.

Responsibilities:

General:

• Opening and closing the facility as per operating procedures
• Oversee that all opening and closing duties of each department are completed correctly and in a timely manner
• Assist with banquet function management as needed
• Work closely with the Kitchen Manager to provide a seamless experience for all guests
• Work closely with our Bottle Shop Manager to make a positive experience for all guests visiting with us, with or without reservations
• Manage all aspects of front of house personnel team: Tasting Hosts, Food & Drink Runners, Bartenders & Hostesses

Administrative:

• Orders Lounge inventory, i.e., Hard Liquor, Wine, napkins, cleaning supplies, dishware, takeout supplies, etc.
• Maintain Lounge inventory
• Work closely with HR department in hiring and firing team members
• Supervise, schedule, and train team members
• Approve/deny requests for days off
• Balancing of all daily and nightly cash drawers and POS
• Mediate any FOH and BOH issues
• Attend team member meetings as necessary and assigned

Team Development:

• Address and handle employee issues in an appropriate manner
• Train team member to have superb customer service
• Ensures team member training programs are implemented and measured regularly
• Provides team members with work schedule each week in a timely fashion
• Assists with recruitment efforts, receives and reviews employment applications and conducts new employee orientation following all correct procedures
• Conducts interviews carefully outlining the functions of the position for which a potential team member is being interviewed for 
• Assesses additional training needs and provides ongoing training opportunities
• Train team members on all information pertaining to Folino Estate Winery, our wines, and how to create a memorable experience that builds brand loyalty among guests
• Train team members on suggestive selling techniques to increase wine sales and gain repeat customers
• Train team members in promoting membership to our wine club

Customer Service:

• Provide and excel at superior customer service to guests and excellent leadership to employees focusing on the guest experience at Folino Estate.
• Cleanliness and maintenance are performed daily in each department.
• Orchestrate and control customer seating at peak business times.
• Handle guest complaints according to provided guidelines or by offering suggestions and solutions, following through with the proper channels to resolve future issues. 
• Ensure guests leave with an overwhelmingly positive experience.
• Enforce and monitor all health and safety procedures and sanitation standards in public areas.
• Assist team members when busy (expedite or run food, pour water, buss tables, polish silverware, seat guests).

Qualifications: 

• Minimum 1 to 3 years as an assistant manager in a full service (table service with full bar and preferably wine service) restaurant.
• Must possess strong leadership skills.
• Must excel at customer service
• Solid track record of success in previous assignments demonstrating upward career tracking.
• Strong communication skills.
• Must be dependable, reliable and motivated.
• Computer knowledge a must 
• RAMP or TIP certification

Benefits:

• Competitive compensation package
• Medical insurance options
• Paid holidays and vacation
• Company dining program
• Clear path for growth and career advancement

Calling all wine lovers (and non-wine drinker's too)! Are you looking to make a career move? We're hiring!
Nestled moments away from I-78 in the middle of Kutztown, Pennsylvania, our family-owned vineyard and winery is looking to hire motivated individuals in many different fields of interest. Escape to our little piece of Italy every day and experience a work place that offers not only tremendous growth and advancement opportunity, but competitive compensation, medical benefit options and so much more. Learn what it is like to love what you do, and do what you love, all while being a part of the hospitality and wine industry! Salute!

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