Job Description

Job Summary

Assembles, installs and repairs pipes, fittings and fixtures of water and drainage systems in designated locations in a safe and courteous manner and in accordance with established standards and procedures.

Duties and Responsibilities

• Completes service calls and projects as assigned and dispatched.
• Inspects structure to ascertain obstructions to be avoided to prevent weakening of structure resulting from pipe installation.
• Locates and marks position of pipe and pipe connections and passage holes for pipes.
• Cuts openings in walls and floors, as needed, to accommodate pipe and pipe fittings.
• Cuts and threads pipe.
• Assembles and installs pipe fittings and pipes.
• Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site.
• Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner.
• Accurately completes all necessary paperwork including but not limited to work orders, service orders, time logs and emergency information schedules.
• Maintains control of all assigned company property and ensures that equipment is maintained in safe operating condition, at all times.
• Safely operates company vehicle and ensures that it is maintained according to manufacturer’s specifications.
• Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty and integrity as a guest in a client’s place of business or home.
• When on call, ensures availability by telephone contact, at all times, for service calls.
• Joins pipes by use of screws, bolts, fittings, solder, plastic solvent and caulks joints.
• Fills pipe system with water or air and reads pressure gauges to determine whether system is leaking.
• Installs and repairs plumbing fixtures.
• Repairs and maintains plumbing by mending pipes and opening clogged drains.
• Locates and diagnoses problems with water and drainage systems.
• Ensures all work is completed in compliance with plumbing codes and good plumbing practices in accordance with company standards.
• Requisitions supplies when necessary to complete jobs.
• Ensures that all applicable safety policies and guidelines are enforced and followed.
• Maintains vehicle, tools, equipment, shop and work areas in the best possible condition for maximum production and safety.
• Keeps company vehicle clean and organized.
• Maintains a clean driving record.

*The company reserves the right to add or change duties at any time. This job description is not designed to cover every job requirement.

Job Qualifications

• High School diploma, GED or equivalent.
• Must have and maintain a valid Plumber license.
• Must have and maintain a valid Texas driver’s license and clean driving record.
• 1 to 2 years of experience in the residential plumbing service field.
• Must be competent in the English language.
• Must reside in the assigned service area.
• Commitment to excellence and high standards
• Ability to manage priorities and workflow.
• Versatility, flexibility and willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently with minimal supervision.
• Excellent customer service skills.
• Ability to understand and follow written and verbal instructions.
• Ability to understand any, and all, safety requirements and cautions.
• Ability to perform the physical labor necessary.
• Professional appearance and demeanor.

Competencies

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potential unsafe conditions; Uses equipment and materials properly.

Physical Demands / Work Environment

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Frequently required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally required to climb stairs and ladders (up to 20’ ladders and potentially higher with safety gear).
• Frequently required to wear PPE such as safety footwear, protective eyewear, hearing protection, respirators, etc.
• Frequently required to work with a variety of hand and power tools.
• Frequently required to sit in a vehicle for long periods of time while traveling, either as driver or passenger.
• Frequently required to talk or hear.
• Continually required to utilize visual acuity to operate equipment, read technical information and/or use a keyboard.
• Frequently required to lift up to 50 to 70 pounds.
• Occasionally required to lift/push/carry items up to 100 pounds.
• Frequently exposed to wet and/or humid conditions (non-weather).
• Frequently required to work near moving mechanical parts.
• Occasionally required to work in high, precarious places.
• Occasionally exposed to outside weather conditions.
• Occasionally exposed to extreme heat or cold (non-weather).
• Frequently exposed to bloodborne and airborne pathogens or infectious materials.
• Occasionally exposed to loud noise.

Required Equipment / Tools

• Safety footwear
• Uniform
• PPE (Personal Protective Equipment) for safety according to the working conditions

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