IT Tech Lead - Grand Teton Lodge Company - Free Housing Provided - Year Round (10 Month) Job at Vail Resorts, Jackson Hole, WY

  • Vail Resorts
  • Jackson Hole, WY

Job Description


Create Your Experience of a Lifetime!


Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.


Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.​


Are you an experienced IT professional? Do you enjoy the great outdoors? If this sounds good to you then come and have the “Experience of a Lifetime” working in the majestic Grand Teton National Park, located between Yellowstone National Park & historic Jackson, Wyoming.


Job Summary:

The Lead IT Tech will provide day-to-day support, maintenance, and assistance for all resort-wide systems. Responsibilities include strong knowledge of computer hardware and software, wired and wireless networks, security cameras, as well as creating and maintaining documentation. The Lead IT Tech will work with the IT team to proactively identify problems and facilitate resolutions in a Windows 11 and Windows Server environment, as well as support the company’s Point of Sale and Property Management systems.


Job Specifications:

  • Outlet: Grand Teton National Park
    • To learn more about our locations – visit Teton Employee - Our Properties
  • Expected Pay Range: $24.00 / hour
  • Shift & Schedule Availability: Full Time, Year Round (10 Month)
  • Skill Level: Advanced


Job Responsibilities:

  • Monitor systems and proactively respond to issues
  • Maintain, troubleshoot, repair, and install all computer hardware, software, and peripherals
  • Ensure support tickets are being tracked and resolved in a timely manner in order to promote end user satisfaction
  • Facilitate provisioning of user accounts for all systems in a high turnover environment
  • Run, terminate, and repair phone and network cable throughout all properties
  • Provide support for multiple Wi-Fi systems
  • Work with vendors on support issues as needed
  • Serve as the first point-of-contact for end-user support requests via our ticketing system
  • Actively participate in training, observe company policies and procedures, and promote all company values
  • Other duties as assigned


Job Requirements:

  • Bachelor's degree or equivalent work experience, technical certifications a plus
  • Requires experience in the setup, configuration, use, and troubleshooting of Windows workstations
  • Requires strong knowledge of Windows 11 in an on-prem Windows domain
  • Experience working with hospitality systems, including POS terminals and software
  • Legacy phone system experience desirable (Avaya CM/IP Office, analog POTS)
  • Ability to lift between 50-100 pounds


Before you apply, visit for detailed information about housing and other information you will find helpful.


We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing.  


The expected pay range is $24.00 . This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 501671
Reference Date: 06/03/2024 
Job Code Function: IT Support 

Job Tags

Full time, Work experience placement, Outdoor, Shift work,

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