IT Specialist (Help Desk) Job at West 4th Strategy, Bethesda, MD

  • West 4th Strategy
  • Bethesda, MD

Job Description

  IT Specialist (Help Desk)


We need an experienced IT Specialist (Help Desk) at the Marine Corps Public Health Center (NMCPHC) and the Naval Dosimetry Center (NDC). The NMCPHC is the Navy and Marine Corps center for public health services. The NDC serves as the Navy’s ionizing radiation dosimetry center of excellence for radiation protection programs for the Navy and Marine Corps. The NDC provides leadership and expertise to ensure mission readiness through disease prevention and health promotion in support of the National Military Strategy. In this role, you will assist command writing Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User Guides. We can offer job security and stability, a competitive salary, and a comprehensive benefits package.

Apply today!


  • Assist in collecting new requirements for development to meet customer’s needs
  • Assist in resolving complex IT program and implementation issues, especially with cross-platform data and IT systems that require coordination and compatibility
  • Maintain a good working relationship with Walter Reed National Military Medical Center and DHA IT Staff
  • Provide suggestions as appropriate on situations requiring changes in resources, impacts on established policies, broad program goals, or projected timetables
  • Analyze and refine customer requirements, translating requirements into applications revisions and upgrades
  • Design user interfaces and works with customers to test applications and ensure software and systems quality and functionality
  • Evaluate new applications software technologies
  • Write and maintains program documentation
  • Ensure that the rigorous application of information security/information assurance policies, principles, and practices to the delivery of application software services


  • Experience with testing and troubleshooting web applications
  • Strong skills with Microsoft Office Suite
  • Experience in providing technical help desk support to end users and customers After reporting, required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication 8570.01-M Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating change 3, 24 Jan 2013 or current version)


  • Associate degree or higher in Business, Health, or a related field
  • Minimum two years’ experience in an IT environment


  • Experience writing Standard Operating Procedures (SOP), training guides, quick references, tutorials, and User Guides


  • Bethesda, MD 20889


  • U.S. citizenship is required since this role supports the U.S. Federal government
  • Ability to pass a background investigation
  • Secret Security Clearance Required


  • Naval Medical Logistics Command


  • No travel required


  • 40 hours per week
  • 8 hours per day


  • Employment Classification Eligibility — W2  


  • Not eligible for relocation benefits

West 4 th Strategy is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.

Other Considerations: applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.

Job Tags

Full time, Relocation,

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