IT Help Desk Job at St. Joe County Public Library, South Bend, IN

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  • St. Joe County Public Library
  • South Bend, IN

Job Description

Essential Job Functions

Working under the direct supervision of the IT Manager and with a dedication to equity and inclusion, the person in this position will perform the following:

  1. Provide help desk support for staff during specified hours.

  2. Deploy and repair computer hardware, software, printers, copiers, fax machines, phones, and all related items.

  3. Assist with the maintenance of the library’s inventory of physical hardware, subscriptions, and software licenses.

  4. Help administer the library's electronic resources and cloud based applications including implementation, maintenance, and troubleshooting of these platforms.

  5. Perform new equipment installations, departmental moves, or reorganizations.

  6. Contact vendors as necessary for equipment repair, installation, and/or servicing.

  7. Monitor and maintain the performance of Library hardware, system and software updates, and network security.

  8. Inform supervisor of options concerning system performance, equipment maintenance, terminal configurations, and other related areas.

  9. Assist in the onboarding and offboarding of employees.

  10. Perform other duties as assigned.

Education and Experience

  • High School Diploma or Equivalent

  • 1 year related experience and/or training; or equivalent combination of education and experience

  • Experience in a Public Library setting with direct patron service preferred

Hours

  • Normal workweek is 40-hours.
  • May include evenings, weekends; some flexibility required.

Wages

Starting/Hiring Range: $15.60 - $18.72, Hourly

Total Salary Range: $15.60 - $21.84, Hourly

Requirements

  • Working knowledge of Mac, Windows operating systems.

  • Basic understanding of network equipment and infrastructure.

  • Excellent verbal and written communication skills, as well as strong organizational skills.

  • Demonstration of character and integrity in all situations while upholding SJCPL’s ethical standards.

  • Continuing professional development.

  • Dependability, punctuality, trustworthiness, good attendance, and work habits.

  • Valid driver's license.

  • Required to have the technical expertise to manage the installation, maintenance, and troubleshooting of hardware, software, and account management.

  • Physical agility and strength to bend, reach, lift, and move equipment (up to 60 lbs.)

  • Spanish language skills preferred.

Ability to:

  • Work efficiently and prioritize important tasks. Make decisions and work independently and interdependently.

  • Model excellent customer service, relating both to patrons and to Library staff.

  • Form and maintain excellent working relationships with Branch and Department professional colleagues and staff at all levels.

  • Plan, prioritize and delegate.

  • Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.

  • Identify efficiencies and suggest improvements in workflow.

  • Accept and manage change.

  • Work a flexible schedule when needed and to respond to emergency situations.

  • Work patiently and creatively with staff, patrons, and partners.

Job Tags

Hourly pay, Flexible hours, Afternoon shift,

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