Job Description

KEY RESPONSIBILITIES FOR THIS ROLE: 

• Customer Service & Sales:
  • Greets and assists customers in finding products and delivers outstanding customer service.
  • Partners with other team members when additional support is needed.
  • Actively listens to customer issues in a calm and agreeable manner to resolve problems.
  • Promotes find more with associates to drive sales and enhance customer service.
  • Assists with credit, rewards and gift card programs throughout the store.
  • Actively and enthusiastically engages customers to support the company’s Instant Credit Application Process (iCAP).
• Checkout Standards - Completes checkout processes including returns and re-ticketing.
• Assists with the signing and merchandising standards at all checkouts.
• Assists with stocking and merchandising Impulse Fixtures.
• Proactively calls for assistance when additional help is needed in checkout.
• Proficiently utilize Point of Sale on Mobile Warrior device to support line management efficiencies.
• Notifies leadership when supplies are running low and assists with replenishment.
• General Operations - Assists with Omnichannel efforts as needed.
• Assists with recovery, merchandise go-backs, replenishment, and other operational tasks.
• Participates in annual inventory processes.
• Performance Standards
• Supports company shrink and safety initiatives.
• Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance. 
• Responsible for maintaining all fitting room and sales floor recovery processes to ensure a clean and organized store environment 

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