Job Description

Position Purpose: 

The primary responsibilities of the Cashier position are to Create Loyal Customers by providing superior customer service, processing sales quickly, accurately, efficiently, and ensuring the customer has a convenient shopping experience. The person should fluidly adjust their daily role to fit the specific company needs and embrace the core values of Kabelin Hardware Company.

Key Accountabilities:

• Fully Embrace the Kabelin Core Values 
• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
• Execute the daily operational, day-to-day goals and priorities assigned by store management via Trello
• Always be working on your own development with guidance from your Management team
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Guarantee all customers can process through the register in a timely and convenient manner 
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Greet customers as they enter the store
• Answer phone calls and connect the customer with whom they need to speak with 
• Issuing receipts, refunds, credits or change due to customers
• Responsive to safety issues - identify them and inform the management team immediately
• Conscious of shoplifting activity
• Assist customers in finding the merchandise they need or create a rain check / special order
• Actively participate in the Ace Rewards program and share the benefits with our customers
• Answer customers’ questions and provide information on procedures and policies
• Maintain awareness of all promotions and advertisements.
• Maintain work areas that are safe and presentable
• Work a schedule that best suits the needs of our customers in an assigned role with a focus on productivity
• Be responsible and maintain a strong work ethic
• Always be flexible as it relates to your role
• Be punctual
• Be an Energy Giver

Minimum Qualifications:

Education/Experience

• High School diploma or GED

Skills/Knowledge : 

• A commitment to service, excellence, and customer satisfaction
• Ability to process information and/or merchandise through the register system
• Ability to communicate with associates and customers
• Solid team player with excellent interpersonal skills with a strong willingness to learn
• Knowledge of retail computer systems, electronic cash registers 
• Exceptional organizational ability, high attention to detail, and ability to multi-task
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements:

• Ability to stand for extended periods
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth
• Job responsibilities may change based on the needs of the business

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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